Ruth Kern Books
site location: FAQ  
 

ruthkernbooks.com - Web Policies


 
 

Since we will be working together as a team we've listed our policies to make ordering simple.

This page was last updated on December 13, 2005.


  SHIPPING
We ship both foreign and domestic. In the states - the first book shipped costs $3.50 and each book thereafter is $1.75 using media mail. If you want priority the first book is $4.95 and each book thereafter $1.75. On Canadian orders please add $4.00 extra postage in U.S. Funds only. All foreign orders will be billed according to weight and whether shipped surface rate or air mail. Alaska, Hawaii, Puerto Rico orders will be charged according to weight and a small handling fee. If you need books shipped by UPS or DHL we can do that too at a charge according to the weight and speed.

  RUSH SHIPPING
Will be shipped within 24 hours (every day but Sundays) and you will be charged priority rates unless overnight shipping is requested - that will be charged according to weight.

  DELIVERY TIME
** We normally ship within 48 hours after receiving orders. If we are out of a title we will ship a partial order the rest as soon as it is received unless we are specially asked to hold the entire order and ship it all at once.
** If package is going by media mail please allow 7-14 days for it to arrive. If going by priority - please allow 3-5 days. If UPS or DHL usually five business days gets it there but it costs more.
** If you have not received your books within three weeks of order please call us at 1-800-429-5075. We will happily trace it for you. If order has been lost we will immediately duplicate the order and resend it. Fortunately, this is an extremely rare event.
** We insure all our book shipments.

  PAYMENTS
You can pay using the following credit cards: Master, Visa, Discover and American Express. Or we except Pay Pal. If you prefer a check or money order we can hold your order for either of those to arrive and once received, on most orders we ship the next business day. A check must clear first, (unless you are a regular customer) so that takes ten days longer.

  RETURNS
Yes, we do returns. If it becomes necessary to return a book please call us toll-free: 1-800-429-5075 before sending it so we can help you out. Only returns sent within ten days of receiving shipment and books in new condition will be acceptable. Please enclose a note as to why you returned it and please pack it carefully so it comes home in good condition. We will refund your money or give you a credit. There will be a 10% restocking fee and no credit issued for mailing costs. IF the return was because of an error on our part we will gladly refund you the total amount including postage fees.

  GIFT CERTIFICATES
We have gift certificates available in any denomination from $5 up. There is no expiration date for a gift certificate and any book including titles not listed (we can get) are excepted.

  PRICING
We try to keep all prices at the publishers suggested list price unless we are doing a sale. Sometimes a price can change at the choice of the publisher so a price we list can change. This happens very rarely. If it does we appologize for the inconvenience.

  GIFT SENDING
If you want to book to ship to an address different from what we have on file, please let us know that. If it's a gift and you want it wrapped we do that for a fee of $3.00 and include an appropriate card as well.

 

CONTACTING US
Feel free to call or e-mail anytime. Whether you have questions about a certain book, want to order or get acquainted we are here for you. Ruth Kern Books takes service seriously. We like to know our customers. We want this to remain a people-friendly business and are happy to hear from you whether to talk books, thank us, or help you solve a problem. Our Mailing address, phone numbers, fax and e-mail are listed for your use.

Ruth Kern Books
e-mail:                 RKern3@mindspring.com
Phone (toll free):   (800) 429-5075
Phone (local):        602-943-0738
Fax:                    602-944-1753
Address:              P.O. Box 35366 Phoenix, Arizona 85069

 
Home | Welcome | Web Policies/Contact Us | Catalog

Copyright ©2005-2010 Ruth Kern Books, All rights reserved. Web Policies / Privacy Statement